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Cisco

ACUCC v12.5 Certification Training

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Course Overview

Our 5- day, instructor-led ACUCC v12.5 (Administering Cisco Unified Communications-Call Manager) training and certification boot camp in Washington, DC Metro, Tysons Corner, VA, Columbia, MD or Live Online takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. It will teach you:
  • Cisco Unified Communications Manager (CUCM) 12.5
  • Cisco Unified Communications Manager IM and Presence (IMP) 12.5
  • Cisco Unity Connection 12.5
  • Cisco Emergency Responder 12.5
  • Cisco Paging Server 12.5
  • Cisco Expressway (MRA) 12.5
  • Cisco Unified Contact Center Express (UCCX) 12.0
  • Cisco Meeting Server (CMS)

Schedule

ACUCC v12.5 Certification Training

date
location
price
8/19/24 - 6/21/24 (5 days)
Limited Availability
$4,700
9/16/24 - 9/20/24 (5 days)
Limited Availability
$4,700

Program Level

Advanced

Training Delivery Methods

Group Live

Duration

5 Days / 32 hours Training

CPE credits

26 NASBA CPE Credits

Field of Study

Information Technology

Advanced Prep

N/A

Course Registration

Candidates can choose to register for the course by via any of the below methods: Upon registration completion candidates are sent an automated course registration email that includes attachments with specific information on the class and location as well as pre-course study and test preparation material approved by the course vendor. The text of the email contains a registration confirmation as well as the location, date, time and contact person of the class. Online enrolment closes three days before course start date. On the first day of class, candidates are provided with instructions to register with the exam provider before the exam date.

Complaint Resolution Policy

To view our complete Complaint Resolution Policy policy please click here: Complaint Resolution Policy

Refunds and Cancellations

To view our complete Refund and Cancellation policy please click here:  Refund and Cancellation Policy

Course Outline

Module 1: Tools for Managing UC Collaboration 12.5

  • Prime Collaboration Deployment Manager Overview 12.5
  • Bulk Admin Tool (BAT)
  • Importing and Exporting Settings
  • Importing and Exporting Users
  • Importing and Exporting Phones
  • Phone Migrations
  • Unsupported IP Phone Models
  • CUCM Upgrades
  • Loading COP Files

 Module 2: Unified Communication Manager 12.5

  • Cisco Smart Licensing
  • Cisco Unified Communication Manager Overview
  • Cisco UCM Configuration
  • Redundancy
  • Services
  • Service Parameters
  • Enterprises Parameters
  • User Configuration
  • LDAP Integration
    • Synchronization
    • Authentication
    • Attribute Mapping
    • Filters
  • Endpoint Configuration
  • Creating and Modifying Phone and Configuration
  • Call Routing
  • Implementing Calling Privileges
  • Partitions and CSSs Configuration
  • Implementing Extension Mobility
  • Media Resources
  • Cisco Meeting Server
  • Troubleshooting UCM Features
  • CAR (CDR Accounting and Reporting) Tool
  • Reports
  • Dialed Number Analyzer
  • RTMT
  • Log Collection
  • Use RTMT to View Performance Counters
  • Troubleshooting Common Endpoint Registration Issues
  • Disaster Recovery System
  • Remote Site Redundancy

 Module 3: Gateway

  • Gateway Overview
  • Cisco H323 Gateways
  • Cisco MGCP Gateways
  • Cisco IOS SIP Gateways
  • Troubleshooting IOS Gateways

 Module 4: Cisco Emergency Responder (CER) 12.5

  • CER Overview
  • Emergency Notifications
  • CER Redundancy and Clustering
  • Integration with CUCM
  • Cisco Emergency Responder Administration Interfaces
  • Configuring Users and Role-Based System Access
  • Configuring Cisco Emergency Responder
  • Notification by IP Subnet
  • SNMP Overview
  • Adding new switches
  • Notification by Switch Port

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

  • MRA Overview
  • Expressway Edge
  • MRA Licensing
  • MRA Components
  • Certificates

 Module 6: Integrating Cisco Unified IM and Presence 12.5

  • IM&P and Jabber Overview
  • Configure Service Discovery
  • DNS Record Requirements
  • Install Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Set Up Cisco Jabber in Full UC Mode
  • Integrating CUCM and IM&P
  • Configuring CUCM Services for Jabber
  • Troubleshooting Jabber

 Module 7: Integrating Cisco Unity Connection 12.5

  • Cisco Unity Connection Overview
  • Cisco Unity Connection Integration Using SIP
  • Cisco Unity Connection Call Handlers
  • Configuring Search spaces and Partitions
  • Cisco Unity Connection Administration
  • Cisco Unity Connection Integration Troubleshooting Tools
  • RTMT
  • Using Port Monitor to Troubleshoot Voice Mails
  • Cisco Unity Audiotext Application
  • Unified Messaging

 Module 8: Cisco Meeting Server (CMS)  

  • Introduction to Cisco Meeting Server
  • Configuring CMS
  • Configuring Meetings with CMS
  • Configuring Spaces with CMS
  • Scheduling Meeting with TMS

Module 9: Cisco UCCX

  • Cisco Unified Contact Center Express Overview
  • Cisco Unified Contact Center Express Administration
  • Agents
  • Skills
  • Queues
  • Basic Scripting (Overview)
  • Finesse
  • Reporting
  • CUIC

 Module 10: Cisco Paging Server (InformaCast)

  • InformaCast Overview
  • InformaCast Administration
  • IP Phone Paging
  • Analog Paging
  • Multicast Requirements
  • Using InformaCast

 Module 11: Troubleshooting

  • Using Troubleshooting Methodology
  • Analyze the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement an Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Facts
  • Using Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability
  • Cisco Unified RTMT Performance Monitor and Data Logging
  • Trace File Collection
  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • IP Phone Initialization
  • Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration

CUCM Labs

  • Smart Licensing
  • TLS Versions and Requirements
  • Registering Phones and Configuring End Users
  • Configure Partitions and CSS for Accessing Directory Numbers
  • Implementing Call Coverage
  • Implement Call Hunting in Cisco Unified Communications Manager
  • Implementing PSTN Calling Using MGCP Gateways
  • Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
  • Implement Inbound and Outbound PSTN Calling
  • Implementing PSTN Calling Using H.323 Gateways
  • Implement Inbound and Outbound PSTN Calling Using SIP Gateways
  • Add an SIP Gateway in Cisco Unified Communications Manager
  • Implementing Annunciators and MOH
  • Implement Annunciator and MOH
  • Implementing Conference Bridges
  • Implement Cisco Unified Communications Manager Conference Bridge Media Resources

Unity Connection Labs

  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Change the Phone for the next section
  • Integrate Cisco Unity Connection with Cisco PLM
  • Configure Cisco Unified Communications Manager for a SIP Integration
  • Discover Call Routing in Cisco Unity Connection
  • Partition and Search Spaces
  • Configure Call Forward Based on Call Classification
  • Back Up Cisco Unity Connection
  • Configuring Cisco Unity Connection Users
  • Modularize and Automate User Creation
  • Access User Pages and Web Inbox
  • Manage User Greetings
  • Mailbox Quotas and Message Aging
  • Configuring Cisco Unity Connection System Settings
  • Integrate Cisco Unity Connection with the LDAP Server
  • Import Users from the Cisco Unified Communications Manager
  • Test Voice Messaging Behavior
  • Implementing Cisco Unity Connection Call Management
  • Create a Dial Plan and Set Up Site-Specific Directory Handler
  • Create an Interview Call Handler
  • Configure a New Auto-Attendant
  • Configuring Cisco Unified Messaging
  • Enable Integrated Messaging
  • Configure Unified Messaging
  • Secure Messaging
  • Monitor a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP) 12.5

  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Set Up Cisco Unified Communications Manager for Presence Integration
  • Set Up Cisco Unified Communications IM and Presence
  • Configure Service Discovery
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Set Up Cisco Jabber in Full UC Mode
  • You verified that video calls and desktop sharing were successfully tested
  • Use Jabber Config File Generator to Enable Features
  • You verified that offline messages cannot be sent
  • Enable Voice Messaging in Cisco Jabber
  • Use RTMT to View Performance Counters
  • Configure LDAP and UDS Directory Access
  • Provisioning with Cisco Prime Collaboration

 Cisco Unified Contact Center Express (UCCX) 12

  • Add a Call Control Group
  • Add a Cisco Media Termination Dialog Control Group
  • Add a Cisco Unified CCX Script Application
  • Add a Cisco Unified CM Telephony Trigger
  • Call and test a newly configured application
  • Assign an IPCC Extension to your agent phone
  • Observe the RmCm Provider Information
  • Associate the agent phone with the RmCm Provider
  • Create a Resource Group
  • Create a Skill
  • Assign a Resource Group and Skills to your agent
  • Create a Contact Service Queue
  • Display the Agent-based Routing settings
  • Make team assignments for your agent
  • Start the Finesse Agent Desktop
  • Modify your application to use the icd.aef script
  • Use a skills based CSQ to route calls

 Cisco Meeting Server (CMS)

  • Configure a Meeting
  • Configure Spaces
  • Use TMS to Schedule meetings
  • Configure End Users

Cisco Paging Server

  • Explore and Administer the Cisco Paging Server

Cisco Emergency Responder (CER) 12.5

  • Explore and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

  • Setup Mobile Remote Access

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org

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