Microsoft 365 Certified: Fundamentals

Phoenix TS’ Microsoft 365 Fundamentals course provides foundational knowledge on the benefits of adopting cloud services and the Software as a Service (SaaS) cloud model.

It also introduces the individual to Microsoft Azure and compares Microsoft 365 and Office 365.

Why Take The Microsoft 365 Certified: Fundamentals Course?

Your certification places you at the front of the line.

Passing the exam will allow you to attain an industry-recognized merit from Microsoft that says: you
know what you’re doing. It proves to your employer that you have the necessary skills and
knowledge to earn top dollar when you work for them.

Increase Your Salary:

• The average salary for someone who holds an Microsoft 365 Certified: Fundamentals
  certification is around $90,000

Abilities Validated By The Certification:

• Differentiate between the various cloud service models
• Identify the key differences between Microsoft 365 and Office 365
• Plan for migration to Microsoft 365 services
• Identify key differences between Microsoft on-premises services vs. Microsoft 365
  cloud services
• Define enterprise mobility in Microsoft 365
• Identify how Microsoft 365 services support teamwork.
• Describe identities, including cloud, on-premises, and hybrid identity
• Describe cloud device management and protection, including the use of Intune
• Describe data protection, including the use of Azure Information Protection
• Describe compliance in general and the compliance features in Microsoft 365
• Describe Microsoft 365 subscriptions, licenses, billing, and support

Recommended Knowledge & Experience:

• General IT knowledge or any general experience working in an IT environment
• General (sales level) experience on corresponding Microsoft on-premises products,
  such as Exchange Server, SharePoint, Office Professional, AD RMS and others
• Experience addressing business/legal/security requirements for IT

Exam Topics & Scoring:

Exam MS-900: Microsoft 365 Fundamentals

DESCRIBE CLOUD CONCEPTS (10-15%)

Describe the different types of cloud services available

• describe Microsoft’s IaaS, and PaaS offerings
• describe where Microsoft Azure and Dynamics 365 fit in to the Microsoft ecosystem
• cloud-based productivity solutions

Describe the benefits of and considerations for using a cloud service instead of on-premises services

• describe public, private, and hybrid scenarios
• identify scenarios when usage of cloud-based services is more beneficial than on-premises services
• compare costs of cloud-based services with on-premises services
• identify factors that drive organizations to move to the cloud

DESCRIBE CORE MICROSOFT 365 SERVICES AND CONCEPTS (30-35%)

Identify core Microsoft 365 capabilities

• productivity and teamwork (IM and chat, online meetings, email and calendaring, Office
  productivity apps, file storage and sharing, intranet and team sites, enterprise social,
  accessibility)
• business management (simplified management, business process automation, extensibility,
  business voice and phone systems, forms and workflow management, business intelligence, work
  management, customer scheduling and booking, mileage tracking and reporting)
• security and compliance (identity and access management, information protection and
  governance, threat protection, security management, insider risk management, compliance
  management, discover and respond)
• describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal

Describe options for deploying and supporting Windows and Office

• describe the deployment and release models for Windows-as-a-Service (WaaS) including
  deployment rings
• describe the capabilities of Windows Virtual Desktop (WVD) and when it makes sense to
  implement WVD
• identify deployment and servicing methods for Office 365 ProPlus

Describe analytics capabilities in Microsoft 365

• describe capabilities of Workplace Analytics and MyAnalytics
• describe the reports available in the Microsoft 365 Admin center and other admin centers

Describe Microsoft 365 collaboration solutions

• explain how collaboration solutions in Microsoft 365 can drive personal and organizational
  productivity
• describe the capabilities for extending Office and Microsoft Teams with Power Platform and
  third-party apps and services

EXPLAIN SECURITY, COMPLIANCE, PRIVACY, AND TRUST IN MICROSOFT 365 (30- 35%)

Explain zero-trust security principles for Microsoft 365

• identify key components that need to be protected within an organization’s cloud and on- premises infrastructure
• describe key security pillars of protection, including identity, documents, network, and devices

Explain unified endpoint management concepts

• explain device and application management
• describe bring you own device (BYOD), and application and device management
• explain the value of the Microsoft Endpoint Manager (MEM) including Microsoft Intune and System Center

Explain identity and access management concepts

• describe concepts of cloud identity, on-premises identity, and hybrid identity
• describe the purpose and value of implementing multi-factor authentication (MFA)
• describe the purpose and value of conditional access

Explain Threat Protection in Microsoft 365

• identify how Microsoft 365 services address the most common current threats
• describe the concepts of Cloud App Security

Describe the Service Trust portal, Security center, and Compliance Manager

• identify differences between the Service Trust portal, Security center, and Compliance Manager
• explain the trust relationship between Microsoft and service locations
• describe data protection options including data segregation
• describe how compliance scores are generated and how they can be used
• describe scenarios where knowing the compliance score benefits an organization
• describe the value and capabilities of the Service Trust portal
• explain insider risk management capabilities in the compliance score
• identify eDiscovery use cases and scenarios
• explain why privacy matters to Microsoft
• demonstrate the Security Center and Secure Score benefits and capabilities

Describe information protection and governance solutions

• explain information protection and governance
• identify the types of sensitivity labels and when to use each type

DESCRIBE MICROSOFT 365 PRICING AND SUPPORT (20-25%)

PLAN, PREDICT, AND COMPARE PRICING

• describe the Cloud Solution Provider (CSP) pricing model for Windows and Microsoft cloud services
• explain available billing and bill management options including billing frequency and methods of payment
• optimize costs based on licensing options

Identify licensing options available in Microsoft 365

• describe the available licensing and management options for Microsoft 365
• describe additional capabilities available when a customer purchases Azure Active Directory
  P1, Azure Active Directory P2, and Azure AD Basic

Describe the service lifecycle in Microsoft 365

• describe private, public preview, and General Availability (GA) options
• describe the correlation between lifecycle options and pricing
• describe use cases and capabilities for the Microsoft 365 Roadmap portal

Describe support offerings for Microsoft 365 services

• describe how to create a support request for Microsoft 365 services
• describe service level agreements (SLAs) concepts, use cases for SLAs, SLA tiers, roles, and responsibilities
• determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
• describe how organizations can communicate with Microsoft by using UserVoice

Prepare for your exam:

The best way to prepare is with first-hand experience. Taking advantage of the opportunities that Phoenix TS provides will assist you with gathering all the knowledge and skills you’ll need for certification.

Phoenix TS Microsoft 365 Certified: Fundamentals – Learning Pathways