.pts-chatbot-button{position:fixed;bottom:100px;right:20px;background:linear-gradient(135deg,#667eea 0%,#764ba2 100%);color:#fff;border:none;border-radius:50px;padding:15px 25px;font-size:15px;font-weight:600;cursor:pointer;box-shadow:0 4px 20px rgba(102,126,234,.4);display:flex;align-items:center;gap:10px;z-index:9998;transition:all .3s ease;font-family:'Poppins',sans-serif}.pts-chatbot-button:hover{transform:translateY(-2px);box-shadow:0 6px 25px rgba(102,126,234,.5)}.pts-chatbot-button.hidden{display:none}.pts-chatbot-icon{width:24px;height:24px;fill:#fff}.pts-chatbot-window{position:fixed;bottom:20px;right:20px;width:380px;height:550px;background:#fff;border-radius:16px;box-shadow:0 10px 40px rgba(0,0,0,.15);display:none;flex-direction:column;z-index:9999;overflow:hidden;font-family:'Poppins',sans-serif}.pts-chatbot-window.open{display:flex;animation:slideUp .3s ease}@keyframes slideUp{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.pts-chatbot-header{background:linear-gradient(135deg,#667eea 0%,#764ba2 100%);color:#fff;padding:20px;display:flex;justify-content:space-between;align-items:center}.pts-chatbot-header-content{display:flex;align-items:center;gap:12px}.pts-chatbot-avatar{width:40px;height:40px;background:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;color:#667eea;font-size:18px;background-image:url('data:image/svg+xml;base64,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h3{margin:0;font-size:16px;font-weight:600}.pts-chatbot-header-text p{margin:2px 0 0;font-size:12px;opacity:.9}.pts-chatbot-close{background:rgba(255,255,255,.2);border:none;color:#fff;width:32px;height:32px;border-radius:50%;cursor:pointer;font-size:20px;line-height:1;transition:background .2s}.pts-chatbot-close:hover{background:rgba(255,255,255,.3)}.pts-chatbot-messages{flex:1;overflow-y:auto;padding:16px;background:#f8f9fa;scroll-behavior:smooth}.pts-chatbot-message{margin-bottom:16px;display:flex;gap:6px;animation:fadeIn .3s ease}@keyframes fadeIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.pts-chatbot-message.bot{flex-direction:row}.pts-chatbot-message.user{flex-direction:row-reverse}.pts-chatbot-message-avatar{width:28px;height:28px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600}.pts-chatbot-message.bot .pts-chatbot-message-avatar{background:linear-gradient(135deg,#667eea 0%,#764ba2 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