Class Details

 

There are no quick fixes to issues like employee performance, personality clashes, and conflict. Successful supervisors know it takes time to do what's best for the long-term success of the organization, its employees, and even themselves. They also know that they can overcome just about any challenge by exercising the three keys: realism, restraint, and resolve.

A supervisor pays more roles than just the overseer. Supervisors often have to be mentors, delegators, diplomats, and disciplinarians. Therefore, supervisors have to know their employees’ strengths, weaknesses, and triggers, and have the communication skills necessary to effectively guide employees in the right direction.

The Toughest Supervisor Challenges gives both new and experienced managers the supervisory skills, tools, and techniques they need to evaluate every tough situation. They will learn the proper recourse to take with problem employees to resolve problems, create goals, work through personal issues, and mediate conflict. As a result, they will be better able to understand employees’ behavior and motives and react appropriately to them.

Course Outline



  • Resolving Conflict between Employees
  • Dealing with "Problem" Employees
  • Dealing with Personal Problems
  • Discipline and Termination
  • Dealing with Layoffs
  • Crisis Management

Objectives



  • Understand how to use realism, restraint, and resolve to face any challenge
  • Learn how to resolve conflicts between employees
  • Discover how to support employees with performance issues
  • Learn how to manage while preparing for possible discipline or termination
  • Handle employee issues with sensitivity and fairness