Class Details

Price: $2,249

GSA Eligible 

3-Day Course Includes:

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  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • Course retake option
  • Exam Voucher
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available throughout the day
  • Freshly baked cookies every afternoon - *only at participating locations

Course Outline

  • Lesson ST01: Introducing Service Transition
  • Lesson ST02: The Service Transition Principles
  • Lesson ST03: The Service Transition Processes
  • Lesson ST04: The Service Transition related activities
  • Lesson ST05: How to Organize for Service Transition
  • Lesson ST06: The Consideration of Technology
  • Lesson ST07: The Implementation and improvement of Service Transition


Core course topics include:

  • Introducing Service Transition
  • Service Transition Principles
  • Managing and Controlling Service Transition Activities
  • Service Transition Related Activities around Communication, Commitment and Organizational Change
  • Organizing for Service Transition
  • Control and Coordination of Service Transition Technology Related Activities
  • Analysis, Justification and Selection of Implementation Approaches, Challenges, Critical Success Factors and Risks

Class Exam

You can use the ITIL Intermediate voucher for any ITIL Lifecycle or Capability exam.


  • Number of Questions: 8
  • Passing Score: 70%
  • Duration: 90 minutes
  • Format: multiple choice, scenario-based and gradient scored
  • Students must present an ITIL Foundation V2 or V3 certificate plus Bridge Certificate before taking the exam. 

Phoenix TS is an authorized testing center for Pearson VUE & Prometric exams. Register for the exam by visiting the Pearson VUE and Prometric websites or call us at (240) 667-7757.

Register for Class

Date Location
09/04/19 - 09/06/19, 3 days, 8:30AM – 4:30PM Tysons Corner, VA Register
09/11/19 - 09/13/19, 3 days, 8:30AM – 4:30PM Columbia, MD Register
09/11/19 - 09/13/19, 3 days, 8:30AM – 4:30PM Online Register