BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Our 3-day instructor-led ITIL Service Transition (ST) training and certification boot camp in Washington, DC Metro, Tysons Corner, VA, Columbia, MD or Live Online is targeted toward IT professionals in the Service Management field. It covers:
- Service Transition principles & activities
- How to manage & organize for Service Transition
- The control & coordination of Service Transition technology related activities
- Analysis, justification & selection of the implementation approaches, challenges, critical success factors & risks
This course will prepare you for the ITIL® ST Qualification exam.
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
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Introducing Service Transition
- Purpose, Goals and Objectives of Service Transition
- Scope of Service Transition
- Business Value
- The context of service transition in the ITIL service lifecycle
The Service Transition Principles
- The key policies & best practice principles
- Optimizing Service Transition performance
- Service Transition inputs and output
The Service Transition Processes
- Introduction
- Transition Planning and Support
- Purpose and objectives, Scope, Value to business
- Policies, principles and basic concepts
- Process activities, methods and techniques
- Triggers, inputs, outputs and interfaces
- Critical success factors and key performance indicators
- Challenges and risks
- Change Management
- Purpose and objectives, Scope, Value to business
- Policies, principles and basic concepts
- Process activities, methods and techniques
- Triggers, inputs, outputs and interfaces
- Critical success factors and key performance indicators
- Challenges and risks
- Service Assets & Configuration Management
- Purpose and objectives, Scope, Value to business
- Policies, principles and basic concepts
- Process activities, methods and techniques
- Triggers, inputs, outputs and interfaces
- Critical success factors and key performance indicators
- Challenges and risks
- Release and Deployment Management
- Purpose and objectives, Scope, Value to business
- Policies, principles and basic concepts
- Process activities, methods and techniques
- Triggers, inputs, outputs and interfaces
- Critical success factors and key performance indicators
- Challenges and risks
- Service Validation and Testing
- Purpose and objectives, Scope, Value to business
- Policies, principles and basic concepts
- Process activities, methods and techniques
- Triggers, inputs, outputs and interfaces
- Critical success factors and key performance indicators
- Challenges and risks
- Change Evaluation
- Purpose and objectives, Scope, Value to business
- Policies, principles and basic concepts
- Process activities, methods and techniques
- Triggers, inputs, outputs and interfaces
- Critical success factors and key performance indicators
- Challenges and risks
- Knowledge Management
- Purpose and objectives, Scope, Value to business
- Policies, principles and basic concepts
- Process activities, methods and techniques
- Triggers, inputs, outputs and interfaces
- Critical success factors and key performance indicators
- Challenges and risks
Managing People through Service Transitions
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
Organizing the Service Transition
- Organizational development
- Role of technical & application management function in service transition
- Organizational context for transitioning a service
- Service transition roles and responsibilities
- The relationship of service transition to other lifecycle phases
Technology Considerations
- Knowledge management tools
- Collaboration
- Communities
- Workflow management
- Configuration Management System
Implementing and Improving Service Transition
- Key activities in the introduction of service transition
- An integrated approach to service transition processes
- Implementing service transition in a virtual or cloud environment
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Exam Information
You can use the ITIL Intermediate voucher for any ITIL Lifecycle or Capability exam.
Details:
- Number of Questions: 8
- Passing Score: 70%
- Duration: 90 minutes
- Format: multiple choice, scenario-based and gradient scored
- Students must present an ITIL Foundation V2 or V3 certificate plus Bridge Certificate before taking the exam.
Phoenix TS is an authorized testing center for Pearson VUE & Prometric exams. Register for the exam by visiting the Pearson VUE and Prometric websites or call us at (240) 667-7757.
ITIL ST Certification Training FAQs
Managers, Executives, Team Leaders and Supervisory Staff,
Architects and Planners
You should have the ITIL® Foundation Qualification and at least two years of work experience in the IT Service
Management field before taking this course.
ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
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