Class Details

Price: $2,249

GSA Eligible 

3-Day Course Includes:

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  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • Course retake option
  • Exam Voucher
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available throughout the day
  • Freshly baked cookies every afternoon - *only at participating locations

Course Outline

Unit 1: Introduction to Service Strategy Principles

Unit 2: Gain the ability to Define Services and Market Spaces

Unit 3: Learn how to Conduct Strategic Assessments

Unit 4: Understanding Financial Management

Unit 5: Management of a Service Portfolio

Unit 6: Abilities required to Manage Demand

Unit 7: Learn to Drive Strategy via the Service Lifecycle 

Unit 8: Understand the Critical Success Factors and their Risks

Class Exam

You can use the ITIL Intermediate voucher for any ITIL Lifecycle or Capability exam.


  • Number of Questions: 8
  • Passing Score: 70%
  • Duration: 90 minutes
  • Format: multiple choice, scenario-based and gradient scored
  • Students must present an ITIL Foundation V2 or V3 certificate plus Bridge Certificate before taking the exam. 

Phoenix TS is an authorized testing center for Pearson VUE & Prometric exams. Register for the exam by visiting the Pearson VUE and Prometric websites or call us at (240) 667-7757.

Register for Class

Date Location
01/28/20 - 01/30/20, 3 days, 8:00AM – 5:00PM Columbia, MD Register
02/18/20 - 02/20/20, 3 days, 8:00AM – 5:00PM Online Register
04/28/20 - 04/30/20, 3 days, 8:30AM – 4:30PM Tysons Corner, VA Register
07/28/20 - 07/30/20, 3 days, 8:00AM – 5:00PM Columbia, MD Register
08/18/20 - 08/20/20, 3 days, 8:00AM – 5:00PM Online Register
10/06/20 - 10/08/20, 3 days, 8:00AM – 5:00PM Tysons Corner, VA Register