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Class Details

Price: $2,050

This course prepares students for the ITIL® Foundation certification exam. The instructor covers the formal introduction to managing the IT service lifecycle and how to use the ITIL® Foundation and ITIL verbiage, concepts for service management processes.

These disciplines embody the service framework lifecycle for further enhancement in business and IT alignment to evaluate ROI, business value, and resolve operational necessities with IT. Throughout the course the students come to understand the ITIL® best practices. 

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ITIL Foundation® Certification Course Includes:

  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • eBooks will be emailed to students registered for Live Online training the week prior to the start of class
  • Course retake option
  • Exam Voucher
  • A second voucher included with full purchase
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice*
  • Tea, coffee, and soda available throughout the day*
  • Freshly baked cookies every afternoon* - *only at participating locations

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Course Outline

Definition of Service Management

  • Lesson 1A: Purposes of IT Services
  • Lesson 1B: Source of Customer Value for IT Services
  • Lesson 1C: The Need for It Service Management

Introduction to ITIL

  • Lesson 2A: Best ITIL Practices
  • Lesson 2B: Adopting ITIL
  • Lesson 2C: ITIL Qualification Scheme, Bodies, and Certifications

Service Strategy

  • Lesson 3A: Design, Develop and Implement a Service Management Strategy
  • Lesson 3B: Service Management as a Strategic Asset
  • Lesson 3C: Objectives and Expectations for a Service Strategy
  • Lesson 3D: Prioritization Opportunities – Identification and Selection

Service Design

  • Lesson 4A: Service Design and Development
  • Lesson 4B: Process Development
  • Lesson 4C: Methods and Principles for Design
  • Lesson 4D: Strategy into Services Conversion

Service Transition

  • Lesson 5A: Capability Development and Improvement
  • Lesson 5B: Methods for Transitioning Services into Operation
  • Lesson 5C: Change Management
  • Lesson 5D: Enabling Innovation without Undesirable Results

Service Operation

  • Lesson 6A: Deliver Support Services in an Effective and Efficient Manner
  • Lesson 6B: Offering Value to Service Provider and Customer
  • Lesson 6C: Stability Maintenance and Change
  • Lesson 6D: Organization Methods for Improved IT Support

Continual Service Improvement

  • Lesson 7A: Value Creation and Maintenance
  • Lesson 7B: Need for Better Design, Introduction and Operation of Services
  • Lesson 7C: Improvements for Service Quality, Business Continuity and IT Efficiency
  • Lesson 7D: Linking Efforts for Improvement to Strategy, Design and Transition

Exam Review and Practice

Objectives

ITIL Foundation Certification Objectives:

  • Strategy of Service
  • Service Design
  • Service Transition
  • Service Operations
  • The Continuation of Service Improvement

Class Exam

ITIL Foundation Exam Details:

  • Number of Questions: 40
  • Passing Score: 65%
  • Duration: 60 minutes
  • Format: multiple choice
  • Exam Administers: EXIN, ISEB, APMG, (LCS) Loyalist Certification Services and CSME

ITIL Foundation Exam Objectives:

  • The Practice of Service Management
  • The Service Lifecycle
  • Understanding of Concepts and Definitions
  • Key Models and Principles
  • Selected Processes
  • Selected Functions
  • Selected Roles
  • Architecture and Technology

Phoenix TS is an authorized testing center for Pearson VUE and Prometric exams. Register for exams by visiting the Pearson VUE and Prometric websites or call us at (240) 667-7757. 

Register for Class

Date Location
05/21/19 - 05/23/19, 3 days, 8:30AM – 4:30PM Columbia, MD Sold Out!
06/04/19 - 06/06/19, 3 days, 8:30AM – 4:00PM Columbia, MD Sold Out!
06/25/19 - 06/27/19, 3 days, 8:30AM – 4:30PM Tysons Corner, VA Register
07/08/19 - 07/10/19, 3 days, 8:30AM – 4:30PM Tysons Corner, VA Register
07/16/19 - 07/18/19, 3 days, 8:30AM – 4:00PM Columbia, MD Sold Out!
08/05/19 - 08/07/19, 3 days, 8:30AM – 4:30PM Tysons Corner, VA Register
08/12/19 - 08/14/19, 3 days, 8:30AM – 4:30PM Columbia, MD Register
08/12/19 - 08/14/19, 3 days, 8:30AM – 4:30PM Online Register
08/12/19 - 08/14/19, 3 days, 8:30AM – 4:30PM Online Sold Out!
08/19/19 - 08/21/19, 3 days, 8:30AM – 4:30PM Tysons Corner, VA Register
08/27/19 - 08/30/19, 4 days, 8:30AM – 4:30PM Fort Sam, TX Sold Out!
09/16/19 - 09/18/19, 3 days, 8:30AM – 4:30PM Tysons Corner, VA Register
09/23/19 - 09/25/19, 3 days, 8:30AM – 4:30PM Columbia, MD Register
09/23/19 - 09/25/19, 3 days, 8:30AM – 4:30PM Online Register
10/28/19 - 10/30/19, 3 days, 8:30AM – 4:30PM Tysons Corner, VA Register
11/04/19 - 11/06/19, 3 days, 8:30AM – 4:30PM Columbia, MD Register
11/04/19 - 11/06/19, 3 days, 8:30AM – 4:30PM Online Register
12/09/19 - 12/11/19, 3 days, 8:30AM – 4:30PM Tysons Corner, VA Register
12/09/19 - 12/11/19, 3 days, 9:00AM – 4:30PM Raleigh, NC Register
12/16/19 - 12/18/19, 3 days, 8:30AM – 4:30PM Columbia, MD Register
12/16/19 - 12/18/19, 3 days, 8:30AM – 4:30PM Online Register