ITIL® Capstone – Managing Across the Lifecycle (MALC) Certification Training

This accredited program is for individuals searching to take the final class to ITIL Expert.

Course Overview

Our 5-day, instructor-led ITIL® Capstone – Managing Across the Lifecycle (MALC) Certification Training course is targeted toward IT professionals in the Service Management field, and it is the last step before reaching the ITIL® Expert Level. It covers:

  • Service Lifecycle key concepts
  • Managerial function
  • Risk management
  • Lifecycle Project Assessment
  • Understanding organizational challenges
  • How to manage the planning & implementation of IT Service Management

This course will prepare you for the ITIL® MALC Qualification exam.

Before taking this course, you must have the ITIL® Foundation Qualification and at least 15 credits from ITIL® Intermediate qualifications.


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Outline

Key Concepts of the Service Lifecycle

  • The five stages of the service lifecycle and how they interact with each other
  • Service value across the different stages of the service lifecycle
  • Other key concepts such as:
    • Core, enabling & enhancing services
    • Organizing for service management
    • Use of the RACI model to define & clarify roles & responsibilities, particularly in interfaces between processes & between service lifecycle stages
    • Risk assessment & risk management
    • Assessing & managing risk in service operation
    • Sharing knowledge across the service lifecycle, & the use of knowledge management

Communication and Stakeholder Management

  • Co-ordination of business relationship management across the service lifecycle, & the role of business relationship management in communication
  • Stakeholder management and communication
  • The value of good communication and ensuring its flow across the service lifecycle

Integrating Service Management Processes Across the Service Lifecycle

  • The integration of service management processes through service lifecycle
  • The impact of service strategy on other service lifecycle stages
  • The value of a service lifecycle perspective when designing service solutions
  • The inputs & outputs of processes & stages in the service lifecycle
  • The value to business & the interfaces of all processes in ITIL service lifecycle

Managing Services Across the Service Lifecycle

  • Identification & assessment of customer/stakeholder requirements across lifecycle
  • How SDP provides a link between service design, service transition & service operation
  • Managing cross-lifecycle processes to ensure appropriate impact & involvement at all required service lifecycle stages
  • Implementing & improving services, using key sources of information for identifying need for improvement
  • The challenges, CSFs & risks of the service lifecycle stages

Governance and Organization

  • Governance of Service Management
  • Organizational structure, skills and competence
  • Service provider types and service strategies


  • Measuring and demonstrating business value
  • Determining and using metrics
  • Design and development of measurement frameworks and methods
  • Monitoring and control systems
  • Use of event management tools to increase visibility of the infrastructure & IT service delivery

Implementing and Improving Service Management Capability

  • Implementing service management
  • Assessing service management
  • Improving service management
  • Key considerations for the implementation & improvement of service management practice & services
  • Key considerations when planning & implementing service management technologies

Exam Information

ITIL® Managing Across The Lifecycle Exam Details:

This exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor.

  • Number of Questions: 8
  • Passing Score: 70%
  • Duration: 90 minutes
  • Format: multiple choice, scenario-based and gradient scored
  • Students must present an ITIL Foundation V2 or V3 certificate plus Bridge Certificate before taking the exam. 

ITIL® Capstone – Managing Across the Lifecycle (MALC) Certification Training Resources

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$2,129 – $2,750

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    We’ll match any competitor’s price quote. Call us at 240-667-7757.

  • This ITIL Capstone MALC Certification Training course includes:

    • 5 days instructor-led training
    • ITIL Capstone MALC Certification Training book
    • Notepad, pen and highlighter
    • Variety of bagels, fruits, doughnuts and cereal available at the start of class*
    • Tea, coffee and soda available throughout the day*
    • Freshly baked cookies every afternoon*


    *denotes this benefit is only available at participating locations. 

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