Class Details

Price: $2,750

This accredited program is for individuals searching to take the final class to ITIL Expert. Candidates will gain knowledge in the following areas upon completion of the reading (the 5 books of the ITIL Library), examination and training components related to this certification.

Price Match Guarantee Phoenix TS

ITIL® Managing Across The Lifecycle Training Course Includes:

  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • eBooks will be emailed to students registered for Live Online training the week prior to the start of class
  • Course retake option
  • Exam Voucher
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available throughout the day
  • Freshly baked cookies every afternoon - *only at participating locations

Course Outline

ITIL® Managing Across The Lifecycle Training Course Outline:

  • Lesson MALC01: Introducing IT Service Management Business and Managerial Issues
  • Lesson MALC02: How to Manage Strategic Change
  • Lesson MALC03: Risk Management
  • Lesson MALC04: How to Manage the Planning and Implementation of IT Service Management
  • Lesson MALC05: Understanding Organizational Challenges
  • Lesson MALC06: Service Assessment
  • Lesson MALC07: Understanding Complementary Industry Guidance and Tool Strategies

Class Exam

ITIL® Managing Across The Lifecycle Exam Details:

This exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor.

  • Number of Questions: 8
  • Passing Score: 70%
  • Duration: 90 minutes
  • Format: multiple choice, scenario-based and gradient scored
  • Students must present an ITIL Foundation V2 or V3 certificate plus Bridge Certificate before taking the exam. 

Phoenix TS is an authorized testing center for Pearson VUE & Prometric exams. Register for the exam by visiting the Pearson VUE and Prometric websites or call us at (240) 667-7757.

Register for Class

Date Location
04/13/20 - 04/17/20, 5 days, 8:00AM – 5:00PM Columbia, MD Register
04/13/20 - 04/17/20, 5 days, 8:30AM – 4:30PM Online Register
04/27/20 - 05/01/20, 5 days, 8:30AM – 4:30PM Tysons Corner, VA Register
10/05/20 - 10/09/20, 5 days, 8:00AM – 5:00PM Columbia, MD Register
10/19/20 - 10/23/20, 5 days, 8:00AM – 5:00PM Online Register
10/26/20 - 10/30/20, 5 days, 8:00AM – 5:00PM Tysons Corner, VA Register