Class Details

Price: $1,995

Course Includes:

  • High quality hands-on training 
  • Exam voucher
  • Courseware books, notepads, pens, highlighters and other course materials
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee and soda available throughout the day
  • Freshly baked cookies at participating locations

Course Outline

Part 1: Installation and Configuration

  • Install OS X El Capitan
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File System Troubleshooting

Part 4: Data Management

  • Hidden Items, Shortcuts, and File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network Services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting

 

Objectives

At the conclusion of this course, the student will know the following:

  • The OS X El Capitan troubleshooting process
  • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
  • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Class Exam

Apple Certified Support Professional (ACSP) 10.11 Certification

Exam Domains:

  • Installation and Configuration
  • User Accounts
  • File Systems
  • Data Management
  • Application and Processes
  • Network Configuration
  • Network Services
  • System Management