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Phoenix TS

Developing a High Reliability Organization

Course Overview

This 1-day, instructor-led course covers the five principles that govern high-reliability organizations. This training will address:

  • Preoccupation with failure
  • Resistance to simplification
  • Sensitivity to operations
  • Commitment to resilience
  • Deference to expertise

Schedule

Developing a High Reliability Organization

date
location
8/18/20 - 8/18/20 (1 days)

8:30AM - 4:30PM

Mechanicsburg, PA
Sold Out
1/15/21 - 1/15/21 (1 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
1/22/21 - 1/22/21 (1 days)

8:30AM - 4:30PM

Online
Open
1/22/21 - 1/22/21 (1 days)

8:30AM - 4:30PM

Columbia, MD
Open
2/22/21 - 2/22/21 (1 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
3/01/21 - 3/01/21 (1 days)

8:30AM - 4:30PM

Online
Open
3/01/21 - 3/01/21 (1 days)

8:30AM - 4:30PM

Columbia, MD
Open
4/12/21 - 4/12/21 (1 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
4/19/21 - 4/19/21 (1 days)

8:30AM - 4:30PM

Online
Open
4/19/21 - 4/19/21 (1 days)

8:30AM - 4:30PM

Columbia, MD
Open
5/24/21 - 5/24/21 (1 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
6/01/21 - 6/01/21 (1 days)

8:30AM - 4:30PM

Online
Open
6/01/21 - 6/01/21 (1 days)

8:30AM - 4:30PM

Columbia, MD
Open
7/02/21 - 7/02/21 (1 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
7/09/21 - 7/09/21 (1 days)

8:30AM - 4:30PM

Online
Open
7/09/21 - 7/09/21 (1 days)

8:30AM - 4:30PM

Columbia, MD
Open
8/23/21 - 8/23/21 (1 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
8/30/21 - 8/30/21 (1 days)

8:30AM - 4:30PM

Online
Open
10/04/21 - 10/04/21 (1 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
10/12/21 - 10/12/21 (1 days)

8:30AM - 4:30PM

Online
Open
10/12/21 - 10/12/21 (1 days)

8:30AM - 4:30PM

Columbia, MD
Open
11/29/21 - 11/29/21 (1 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
12/06/21 - 12/06/21 (1 days)

8:30AM - 4:30PM

Online
Open
12/06/21 - 12/06/21 (1 days)

8:30AM - 4:30PM

Columbia, MD
Open
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Course Outline

What is a High Reliability Organization?

  • High reliability organizations
  • Links in the chain
  • HRO principles

Key Concepts

  • Expectations
  • Normalization
  • Mindfulness
  • The Deepwater Horizon Disaster

The Anticipation Principles

  • The Three Anticipation Principles
  • Preoccupation with failure
  • Case study
  • Simplification and categorization
  • Case study
  • Sensitivity to operations
  • Case study

The Containment Principles

  • The two Containment Principles
  • Commitment to resilience
  • Deference to expertise

Auditing for High Reliability

  • Auditing techniques
  • Readiness assessments
  • Churchill’s four questions
  • Making connections
  • The auditing scale

Test Driving

  • Case studies
  • Debrief

Get More Information!

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  • Included in this Developing a High Reliability Organization

    • 1 days instructor-led training
    • Developing a High Reliability Organization training book
    • Notepad, pen and highlighter
    • Variety of bagels, fruits, doughnuts and cereal available at the start of class*
    • Tea, coffee and soda available throughout the day*
    • Freshly baked cookies every afternoon*
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