Class Details

Course Includes:

  • Expert instruction 
  • Exercises
  • Courseware books, notepads, pens, highlighters and other materials
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available throughout the day
  • Freshly baked cookies every afternoon - *only at participating locations

Course Outline

Module 1: Overview

Module 2: An Introduction to Conflict Resolution

Module 3: The Thomas-Kilmann Instrument

Module 4: Creating an Effective Atmosphere

Module 5: Creating Mutual Understanding

Module 6: Focusing on Individual Needs

Module 7: Getting to the Root Cause

Module 8: Generating Options

Module 9: Building a Solution

Module 10: The Short Version of the Process

Module 11: Additional Tools

Register for Class

Date Location
01/10/19 - 01/11/19, 2 days, 8:30AM – 4:30PM Online Register
02/12/19 - 02/13/19, 2 days, 8:30AM – 4:00PM Columbia, MD Sold Out!