Certification Details

Courses required for the ISO/IEC 20000 Auditor certificate:

1A. ISO/IEC 20000 Auditor Certification

Edit in ETM

Through this course, students learn the scope, eligibility and core processes of the ISO/IEC 20000 standard. Students will also understand the process and requirements necessary to achieving ISO/IEC 20000 accreditation. 

Course Includes

Price: $1,755.00

2-Day Course Includes:

  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available throughout the day
  • Freshly baked cookies every afternoon – *only at participating locations

For group training options, call us at (240) 667-7757 or email promo@phoenixts.com. 

Course Outline

Lesson 1: ISO/IEC 20000 Standards and Requirements

Lesson 2: IT Service Management Requirements and Principles

Lesson 3: Service Delivery Processes

Lesson 4: Relationship and Resolution Processes

Lesson 5: Control and Release Processes

Lesson 6: Tools and Automation Training  

Lesson 7: Scoping, Eligibility and Audit Preparation  

Lesson 8: Formal Certification and Full Surveillance Audits

Lesson 9: Exam Practice and Preparation

Exam Info

ISO/IEC 20000 Auditor Exam


  • 40 complex multiple choice questions worth a total of 1 mark each
  • 26 marks required to pass, the equivalent of 65%
  • The exam lasts a total of 60 minutes
  • Closed book

Is the training you want not scheduled? No problem!

Just contact us below with the course you want and someone from the Phoenix TS team will get back to you soon with available training options.